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Durham Crematorium

Accessibility statement

We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.

This accessibility statement applies to 

This website is run by Durham County Council.

How accessible the site is

We know some parts of this website aren't fully accessible.

There are known issues with the:

  • HTML: the underlying code used to create the website
  • CSS: used to describe how HTML is shown on the pages
  • 3rd party functionality: areas of the site which are developed by external 3rd party companies
  • content: this includes web page content or documents

Feedback and contact information

If you have any accessibility problems or feedback, please email us at

If you need to contact us about any other issues, please use our contact us page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

We are committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.

Compliance status

    This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

    Non-accessible content

    Non-compliance with the accessibility regulations

    A program of work is underway to address issues, involving both our in-house developers and designers, and the companies who provide 3rd party functionality. We aim to resolve the issues by December 2021.

    Main site

    • images in documents: some images / figures do not have an alt tag, failing success criterion 1.1.1
    • documents: PDFs are not tagged so are not accessible by screen readers, failing success criterion 1.3.1
    • reflow: some content scrolls in two directions, failing success criterion 1.4.10
    • document titles: some documents have no title failing success criterion 2.4.2

    Disproportionate burden

    Book of Remembrance

    This is 3rd party software that we do not have full control over. We have contacted the company to try and get the issues fixed.

    • images: some images do not have an alt tag, failing success criterion 1.1.1
    • tables: heading elements are not declared and role=presentation is not used, failing success criterion 1.3.1
    • background colours: some text / background colours do not have enough contrast, failing success criterion 1.4.3
    • navigation: the system does not have information about its general layout failing success criterion 2.4.5
    • outline / border style: the stylesheet makes it difficult to see the dotted link focus outline, failing success criterion 2.4.7
    • page language: this is not declared, failing success criterion 3.1.1
    • language: some phrases in a different language should are not in a span or div with a lang attribute, failing success criterion 3.1.2
    • attributes: some attributes do not have spaces between them, failing success criterion 4.1.1
    • forms: some form controls have blank labels or titles, which fails success criterion 4.1.2
    • elements: some elements do not contain text or an img with an alt attribute, failing success criteria 2.4.4, 2.4.9 and 4.1.2

    Preparation of this statement

    This statement was prepared in June 2020. It was last reviewed on 13 July 2021.

    We re-assess the code, design and content of a website, application or system for accessibility whenever it undergoes a major modification. We do this internally using a combination of automated and manual checking.

    Main site page content is manually checked every time it is updated.